📣 Phantom Wallet Reports Service Disruptions
posted 28 Oct 2024
On October 28, Phantom, the most widely used crypto wallet on the Solana network, reported intermittent service issues.
Some users encountered errors with balance visibility.
Phantom’s status page cited a “major backend incident,” and the team confirmed they’re addressing the issue.
The extension and mobile app, however, remained accessible. “Rest assured, your funds are safe,” read the statement from Phantom’s team.
Further reading: Token Claiming: What It Is and Why It Matters
This isn't the first time Phantom has encountered outages. In February 2024, they cited a “delay in updating token balances,” and in August, users faced a “temporary issue that prevented users from properly seeing account balances.” Both issues were quickly resolved.
Update: The recent issue was fixed by 16:20 UTC, lasting for 2 hours and 44 minutes.
Phantom’s status page cited a “major backend incident,” and the team confirmed they’re addressing the issue.
The extension and mobile app, however, remained accessible. “Rest assured, your funds are safe,” read the statement from Phantom’s team.
Phantom’s backend service offline. Source: phantom.app
The likely culprit? A surge in user activity prompted by the Grass token claim, which started on October 28 at 13:30 UTC. The Grass team dedicated 10% of the total GRASS token supply to this airdrop event.
Further reading: Token Claiming: What It Is and Why It Matters
This isn't the first time Phantom has encountered outages. In February 2024, they cited a “delay in updating token balances,” and in August, users faced a “temporary issue that prevented users from properly seeing account balances.” Both issues were quickly resolved.
Update: The recent issue was fixed by 16:20 UTC, lasting for 2 hours and 44 minutes.
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